In this guided dark ride attraction, guests enter on the first floor of the attraction facade of Katie's apartment building will be the attraction queue. The first floor, adjacent to the queue includes the restaurant Pop's Kitchen, as well. The queue enters through the apartment building lobby, then goes through the hallway, into Gidget's apartment, Penny's room, and then eventually into a pre-show where guests can look out onto New York City as Max narrates about his life in NYC. He then says that Katie will be home soon, and you board the ride vehicles to exit the apartment so Katie doesn't see you. 

Attraction Ride Through
Scene 1 takes place in Katie's apartment the next day, as you're leaving the scene, Katie goes to work and Max heads out to the Terrace as you transition into Scene 2 - which has all the dogs in the apartment building talking about their days together. After this scene, in Scene 3, Duke arrives at Max's apartment and Max shows visible disdain for his presence, yet soon the ride jumps in a transition out of the apartment and into an alley with the sphynx cat ozone, who brings Max and Duke to Snowball, the leader of the Flushed Pets. In Scene 4, you venture into the sewers and try to make your escape, yet are almost caught by animal control, dodging the large nets above you. As you make your way onto the Brooklyn Bridge in Scene 5, you dodge incoming traffic as Max tries to save Duke from the animal control, attempting to break him out of his cage, when all of a sudden, Snowball saves the day by wrecking the animal control vehicle, Duke is saved, and the dogs head back to the apartment before Katie comes home and greets them in the finale scene. 

Pop's Kitchen
Downstairs, on the first floor of the attraction space, is a Secret Life of Pets themed quick service restaurant Pop's Kitchen - named after the old basset hound in the film. It features a variety of burgers, sandwiches, sides, drinks, and children's menu options. 

The Secret Life of Pets Parade
A small festival type float that comes around in Illumination Station throughout the day with your favorite characters from the film - check your times guide for more information.